The results of a recent survey commissioned by AccessOne, which focused on healthcare affordability and the impact of rising costs of living, revealed that the majority (71%) of consumers feel that inflation is having a significant effect on their healthcare purchasing decisions or their ability to pay medical bills.1
In the survey, which was conducted by Big Village from December 2 to 4, 2022, more than 1000 individuals were asked about their purchasing decisions and payment behavior—including for healthcare—in the upcoming year.
Key takeaways from the survey results included the following:
The report suggested that hospitals concerned about the impact of changes in consumer purchasing behavior on their bottom line in 2023 should consider taking action to relieve the financial stress of care.
“During a period of high inflation and volatile credit markets, a health system’s ability to offer flexible and inclusive payment options for consumers will be vital to patient retention and growth,” said Mark Spinner, President and Chief Executive Office, AccessOne, in a statement. “Simplifying patient financial communications and offering multiple options for payment—including long-term payment for those with limited access to traditional credit—are key to supporting a healthcare provider’s financial stability.”
The complete AccessOne report can be found at https://info.accessonepay.com/consumer-survey-report.
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